Williams Tarr Construction has a quality management system that operates a systematic control of activities to ensure that the needs and expectations of customers are met.
The system monitors our performance, and identifies improvements to ensure that our service levels are continuously improved.
Williams Tarr’s culture and heritage is founded on providing a service, which exceeds our clients’ expectations by fully understanding their needs. As part of our ISO 9001, 14001 and 18001 accredited procedure we operate a formal system to obtain client feedback on all our projects.
The key stages in measuring our performance comprise:-
- Initial Customer Expectation Meeting prior to start on site to determine the customer’s key objective on the project
- Interim Customer Satisfaction Questionnaire (CSQ)
- Completion CSQ
Feedback is fundamental in identifying areas of best practice and areas of change and we thank our clients/consultants for their time and support in this key area of our business improvement procedures.
Williams Tarr is also registered with Constructionline.
This requires us to obtain customer feed back as part of our ongoing Constructionline registration process, an example of which is included on the right.